Skeep is a fictional open-source community platform designed to demonstrate how to integrate live customer support using Chatwoot. Built to showcase real-time communication and enhance user engagement, the website acts as both a tutorial and a live implementation of scalable chat integration in community-driven web applications.
Hours delivered back to the business
Developer-friendly integration with Chatwoot
Success rate of bot case completion
Forks and custom implementations inspired by Skeep
The Chalange
Community platforms often lack real-time user engagement tools, making it difficult for contributors and users to ask questions or receive instant help. The goal was to create an intuitive, open-source website that allows developers to:
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Understand the Chatwoot integration process
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Enable real-time communication on any web app
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Improve community engagement without relying on paid third-party services
What SynergyFlow Labs did
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Developed a clean, user-friendly front-end for a fictional open source community site
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Integrated Chatwoot Live Chat via the JavaScript SDK
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Provided full documentation and code comments to help others replicate the implementation
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Demonstrated how teams or contributors can handle real-time support using Chatwoot’s dashboard
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Focused on simplicity and replicability for educational purposes
The Results
- Real-time chat integration with open-source tools
- Fully replicable for other developers or communities
- Demonstrated the power of self-hosted live chat over SaaS alternatives
- >95% success rate of bot case completion
- Inspired other devs to explore Chatwoot as a lightweight alternative to Intercom or Zendesk
